Privacy Policy

1. Introduction

Deccan Cycle Mart is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and safeguard the information you provide when you interact with our websites, applications, and physical locations. We believe in handling your data responsibly and maintaining transparency regarding our data practices.

2. Acceptance of Privacy Policy

By accessing or using the Website, Application, or Services, you acknowledge that you have read, understood, and accepted this Privacy Policy.

3. Definitions

For the purposes of this Privacy Policy:

• Company (referred to as "we," "us," or "our") refers to Deccan Cycle Mart.
• Customer (referred to as "you" or "your") refers to the individual accessing or using our Services.
• Services refers to our bicycle sales, servicing, repairs, rewards program, pickup and delivery operations, and customer support.
• Website refers to the Deccan Cycle Mart marketing website accessible at deccancyclemart.com.
• Application refers to the progressive web application (PWA) accessible at dcm.deccancyclemart.com, used for account management and service booking.
• Personal Information refers to any information that relates to an identified or identifiable individual.
• Account refers to a unique profile created for you to access specific features of our Services.

4. Scope

This Privacy Policy applies to all Personal Information collected by the Company across our Website, Application, and physical service centers. It covers interactions ranging from browsing our online platforms to booking services, participating in our rewards program, and managing your Account.

5. Information We Collect

We collect information that you voluntarily provide, information generated during your use of our Services, and technical data collected automatically by our systems. This includes:

• Identity Information: Your full name and Account profile details.
• Contact Information: Your primary phone number and email address.
• Address Information: Your billing address (where applicable), delivery address, and the physical location specified for our pickup and drop operations.
• Service Information: Details regarding your bicycle(s), service history, booking schedules, repair requirements, and rewards program participation.
• Location Information: Precise or approximate GPS location data, collected strictly when you grant explicit permission to facilitate pickup and delivery logistics.
• Technical Information: Device characteristics, browser specifications, IP addresses, and platform usage analytics generated when you interact with our Website or Application.

6. Data Minimisation

We collect only the Personal Information reasonably necessary to provide our Services, operate your Account, enhance your customer experience, and comply with our legal obligations. We systematically review our data collection practices to avoid processing unnecessary or excessive information.

7. Purpose of Collection

We collect and process your Personal Information because it is necessary to:

• Deliver Requested Services: Facilitate bicycle sales, fulfill repair bookings, and execute pickup and delivery logistics.
• Manage Accounts: Authenticate your identity (including via email/password or third-party authentication providers), maintain your rewards balance, and securely administer your profile.
• Communicate with Customers: Provide essential updates regarding service status, bookings, and logistical routing.
• Improve Services: Analyze platform performance, resolve technical issues, and optimize our physical operations and digital interfaces.
• Protect the Platform: Prevent fraudulent activity, enforce our terms of service, and maintain the integrity of our systems.
• Comply with Legal Obligations: Satisfy applicable accounting, regulatory, and corporate compliance requirements.

8. Cookies and Analytics

Our Website and Application utilize cookies, analytics technologies, and similar tracking mechanisms to ensure core functionality, remember your preferences, and understand how our platforms are used. These technologies allow us to monitor performance metrics and optimize the customer experience. You may configure your browser or device settings to manage or decline non-essential cookies, though doing so may affect the availability of certain features.

9. Communications and Notifications

We utilize your contact information to deliver critical transactional and operational updates, including:

• Booking confirmations and scheduling modifications.
• Real-time logistics coordination for pickup and delivery.
• Service progress reports and completion alerts.
• Important administrative and security notices regarding your Account.
• Updates concerning your rewards program status.

Our Application may also support push notifications to deliver these updates seamlessly. Notification permissions will always require your explicit consent, and you may disable or revoke these permissions at any time through your device or browser settings.

Marketing communications will only be sent where permitted by applicable law, and you reserve the right to opt out of promotional messaging at any time using the instructions provided in those communications.

10. Information Sharing and Third-Party Services

We do not sell your Personal Information. We share your data exclusively when necessary to operate our business and deliver our Services. We engage trusted third-party service providers categorized as follows:

• Hosting Providers: To maintain our cloud infrastructure, databases, and platform accessibility.
• Analytics Providers: To measure technical performance and aggregate usage trends.
• Communication Providers: To route emails, SMS messages, and logistical alerts.
• Mapping Providers: To calculate distances and coordinate location-based pickup and delivery logistics.
• Authentication Providers: To facilitate secure Account creation and login processes (e.g., Google Sign-In).

These entities are contractually bound to process your information solely on our behalf and in accordance with our instructions. We may also disclose information to public authorities if required by valid legal process or applicable law.

Our Website or Application may contain links to third-party websites or services. The Company is not responsible for their privacy practices. Customers should review those privacy policies independently before submitting any Personal Information.

11. Business Transfers

In the event that the Company undergoes a corporate transaction such as a merger, acquisition, restructuring, bankruptcy, or sale of assets, your Personal Information may be transferred to a successor entity. In such circumstances, your data will remain subject to applicable privacy protections, and you will be notified of any material changes to the handling of your Personal Information.

12. Data Security

The Company implements reasonable and robust administrative, technical, and organizational safeguards designed to protect your Personal Information against unauthorized access, destruction, alteration, or disclosure. While we maintain rigorous security protocols commensurate with industry standards, we acknowledge that no electronic transmission or digital storage environment can eliminate every potential risk.

13. Data Retention

We retain your Personal Information only for the duration reasonably necessary to fulfill the purposes established in this Privacy Policy. Information may be retained as required to support legitimate business operations, which includes legal compliance, taxation, accounting, fraud prevention, dispute resolution, and maintaining accurate warranty and service records.

14. Your Rights

Subject to applicable laws, you possess specific rights concerning your Personal Information. You have the right to:

• Access: Request a copy of the Personal Information we hold about you.
• Correction: Request the modification of inaccurate or incomplete data.
• Deletion: Request the erasure of your Personal Information or Account. Please note that deleting an Account does not necessarily require the immediate deletion of every record. Certain information may continue to be retained where reasonably necessary for legal compliance, taxation, accounting, fraud prevention, warranty records, dispute resolution, and legitimate business operations.
• Withdrawal of Consent: Revoke previously granted permissions, including those for location access or notifications, without affecting the lawfulness of processing based on consent before its withdrawal.

15. Privacy Requests

To exercise your privacy rights, please contact our privacy team at:

Email: support@deccancyclemart.com

To protect your information and ensure operational integrity, the Company may require you to verify your identity before processing access, correction, or deletion requests. We will make reasonable efforts to respond to your request within a reasonable period. However, response times may vary depending on the complexity of the request and our applicable legal obligations.

16. Children's Privacy

Our Services are designed for a general audience. We do not knowingly or intentionally collect Personal Information directly from children. Accounts operated by individuals under the age of 18 must be managed with the active involvement and consent of a parent or legal guardian. Should we determine that Personal Information pertaining to a child has been collected without appropriate authorization, we will take immediate steps to securely delete that information.

17. Changes to This Privacy Policy

We may periodically revise this Privacy Policy to reflect evolving business operations, technological advancements, or changing legal standards. Material updates will be indicated by a revised "Last Updated" date at the beginning of this document. We encourage you to review this policy regularly to remain informed about our privacy practices.

18. Contact Information

If you require further information regarding this Privacy Policy or our data management practices, please direct your inquiries to:

Email: support@deccancyclemart.com

Phone: +91 8332993068