Refund & Cancellation Policy

1. Introduction

Welcome to Deccan Cycle Mart. This Refund & Cancellation Policy outlines the guidelines and procedures governing cancellations, refunds, and payment issues for our services and products. This document applies across all Deccan Cycle Mart platforms and is designed to ensure fairness, transparency, and a positive customer experience.

2. Booking Cancellation

Customers may cancel a service booking at any time before our pickup team arrives without incurring any cancellation charges.

If a booking has already been confirmed and the pickup team has reached your location:

• Within the free pickup area: No pickup charge applies.
• Outside the free pickup area: A pickup charge of ₹100 may apply.

3. After Pickup

If your bicycle has already been collected and you subsequently decide not to proceed with the service, a charge equal to 50% of the selected service plan amount may apply.

This same policy applies if the physical inspection has already been completed and you decline the resulting service quotation.

4. Replacement Parts

If replacement parts have already been approved and ordered, you may revise or change your approved repair decision one time before installation. Once this revision has been confirmed, additional repeated changes are not guaranteed.

If Deccan Cycle Mart orders an incorrect part due to our own error, you will not be charged. We will arrange the correct replacement at no additional cost to you.

5. Advance Payments

In the event that you have paid in advance and the agreed-upon service is not carried out, you are entitled to a full refund.

6. Duplicate Payments

If duplicate payments are received for a single transaction, refunds will be processed following a successful verification of the transaction.

7. Failed Payments

If you claim a payment has been made but the funds have not been received by our systems, you may be asked to provide proof of payment before the transaction can be verified and credited to your account.

8. Refund Method

Where a refund is approved, it will normally be processed through an appropriate digital payment method after successful verification. Where reasonably necessary, Deccan Cycle Mart may use an alternative refund method agreed upon with the customer.

9. Non-Refundable Items

No charges will apply for any work or materials that have not been used.

However, completed labour, installed replacement parts, or services that have already been performed are generally not refundable.

10. Custom Products

Custom bicycle or accessory orders may be eligible for cancellation or a refund only in cases where work has not commenced or materials have not been specially allocated.

11. Refund Requests

Customers should report any refund or payment-related issues within seven (7) days from the date of the relevant payment or transaction.

12. Verification

Deccan Cycle Mart may verify payment records, booking information, transaction details, or other supporting evidence before approving and processing any refund request.

13. How to Request a Refund

Customers may initiate a refund request by contacting our official support team via Phone or WhatsApp using the official Deccan Cycle Mart support number.

14. Contact Information

If you require assistance regarding a refund or cancellation, please contact us:

Support Email: support@deccancyclemart.com

Customer Support Phone / WhatsApp: +91 8332993068

Support Hours: 9:00 AM – 9:00 PM