Service & Booking Policy

1. Introduction

Welcome to Deccan Cycle Mart. This Service & Booking Policy outlines the operational procedures governing how we deliver our bicycle servicing experience. This document is designed to ensure a seamless, transparent, and high-quality experience from booking through to final delivery.

2. Customer Journey

Our standard service process follows a consistent workflow to ensure transparency and efficiency:

Booking Request → Booking Review → Pickup Scheduling → Customer Notification → Pickup → Inspection → Customer Approval (only if required) → Repair / Service → Quality Check → Delivery → Payment → Rewards Update

3. Bookings

All service bookings submitted through our Application or Website represent requests for service. Each booking requires an operational review prior to confirmation. Pickup schedules depend strictly on operational availability and capacity. Our team may contact you to confirm or clarify your booking details before proceeding.

4. Pickup

Our team will contact you by phone prior to arriving for pickup.

If you are unavailable at the scheduled time:

• Within the free pickup area: We will make up to three (3) pickup attempts.
• Outside the free pickup area: We will make up to two (2) pickup attempts.

If the address supplied during booking is incorrect:

• Within the free pickup area: No additional pickup charge will apply.
• Outside the free pickup area: An additional pickup charge of ₹100 may apply.

If you need to change your pickup address before your service begins, please contact the Deccan Cycle Mart support team directly. Address modifications cannot currently be made through the application.

5. Inspection

Every bicycle undergoes a thorough inspection upon reaching our service center. We will contact you following the inspection only if:

• Additional repairs are required beyond the original request.
• Replacement parts are required.

Minor servicing that matches the original booking parameters may proceed without requiring additional explicit approval.

6. Customer Approval

Major repairs and parts replacements will always require your prior approval. Approval requests remain valid for up to 48 hours.

If no response is received within this timeframe, the bicycle may be safely stored for up to 28 days. During this period, Deccan Cycle Mart will make reasonable efforts to contact you using the contact information provided during booking before taking any further action. If you remain unreachable after that period, the Company may handle the bicycle in accordance with its unclaimed property process and applicable law.

7. Payments

We currently accept the following payment methods:

• UPI
• Cash
• Bank Transfer

Payments must only be made through officially communicated Deccan Cycle Mart payment channels. If any person requests payment through an unofficial phone number or alternative communication channel while claiming to represent Deccan Cycle Mart, please verify the request immediately by contacting our official support line at +91 8332993068.

8. Delivery

Upon delivery, we encourage you to carefully inspect your bicycle. If you notice any issues or have concerns regarding the service performed, please report them to our delivery team or customer support immediately.

9. Photo Documentation

To ensure accountability, our team may take pickup and delivery photographs to document the condition of the bicycle and any accompanying accessories. Items visible in the documented pickup photographs are treated as part of the recorded handover.

Customers should remove all personal valuables from the bicycle prior to pickup. Deccan Cycle Mart cannot accept responsibility for any belongings that were not present in or documented during pickup.

10. Service Warranty

Deccan Cycle Mart provides a limited 10-day workmanship warranty on all completed repairs. This warranty applies solely where a reported issue is demonstrated to have resulted directly from work performed by Deccan Cycle Mart.

This warranty does NOT extend to:

• Manufacturer defects
• Consumable parts
• Normal wear
• Accidental damage
• Misuse
• Damage occurring after delivery

11. Cancellations

• Before Pickup: No cancellation charges apply.
• If the Pickup Team Has Already Reached the Location: Applicable pickup charges may apply in accordance with our service area policy.
• After Inspection: If replacement parts have already been confirmed and ordered, those parts may remain chargeable. Any applicable pickup or delivery charges remain payable where applicable.
• After Customer Approval: Approved repairs cannot be cancelled once repair work has commenced.

12. Turnaround Time

Our typical service completion time ranges from 3 to 48 hours. However, please note that delays may occasionally occur due to parts availability, severe weather, unexpected operational circumstances, or delayed customer approvals.

13. Customer Responsibilities

To ensure a smooth service experience, we ask that you:

• Provide accurate and complete booking information, including contact details and address.
• Be available during the scheduled pickup and delivery windows.
• Remove all valuables and unnecessary accessories from the bicycle before pickup.
• Inspect the bicycle thoroughly during delivery.
• Respond promptly to any repair approval requests.

14. Company Responsibilities

Deccan Cycle Mart commits to:

• Handle all bicycles with reasonable care and professionalism.
• Maintain clear communication throughout the service process.
• Obtain your explicit approval before initiating major repairs or replacing parts.
• Provide transparent pricing and preliminary estimates.

15. Contact Information

If you have any questions or require assistance regarding your booking, please contact us:

Support Email: support@deccancyclemart.com

Customer Support Phone: +91 8332993068

Support Hours: 9:00 AM – 9:00 PM